Customer support

Forum Details
Title Returns & Exchanges
Posted by PROJEKT PRODUKT (ip:)
  • Rate 0points  
  • Date 2020-11-04
  • Recommend Recommend
  • View 5
Our goal is for customers to be happy with their purchase, but things may not always go as planned. To begin the return process, you need to place your return request at the order status page after logged-in (guests logging-in is also available). We will contact you within 2 business days to walk you through the process. Please note that items you wish to return must be returned within 14 calendar days of receipt of the item. Returns outside of this window will only be accepted at our discretion.

Return shipping costs vary depending on your location. In case the return is attributed to faultiness or defects of the product, you may be required to provide evidence of the issue, such as photographs and we will pay for the return charge. Other than defective return cases however, you shall be responsible for both original shipping cost to your location and return shipping cost to us, which will be deducted from your refund.

Once the returned items reach us, they will go through check-up for return eligibility. Please ensure that all items are to be returned new, unused and with original packaging. Any non-faulty items that are not in their original conditions, not suitable for resale (i.e. used, washed or damaged) will not be refunded and sent back to you. All successfully returned items will be credited to the original payment method and the refund process can take up to 3 to 7 business days.

We do not accept exchanges. Customers must follow the return procedure for any unwanted products and will need to place a new order for their desired product.
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